Terms and Conditions

Customer Service

Please contact Customer Service to place orders, confirm prices, or for enquiries or concerns. 

Telephone 1300 656 657 (toll free in Australia) or (+618) 7522 4424 (8.30am to 5.30pm Eastern Australian Time Mon to Fri) Please use this number for follow-ups, stock availability, product  information, shipping, and any questions.                                      Leave your phone number for Customer Service to call youback.

Custom service of dance clothes and equipment by Dancer world

Mail Orders

Please mail completed order forms to: 

PO Box 458 Kensington Park, SA,  5068

Please note the following guidelines for mail orders. If it is an urgent order, please call the Customer Service Department for stock availability and latestpricing prior to sending your order. Please allow 24 hours for the processing of your order after Dancersworld.comreceive it.

Special Orders

Dancersworld.com have access to thousands of additional items not listed in the web catalogue. Please call and speak with a Customer Service representative. Dancersworld.com will make every effort to meet all your dance needs. Special orders are not returnable or refundable.

Dancersworld.com website ordering process is secure, but if you prefer not to order over the Internet you can call usToll Free 1300 656 657

Order by Phone

Fill out the order form, have your credit card number ready and call Dancersworld.com at (+618) 75224424. Dancersworld is ready to assist you at all times. If no one is available at the time of your call, please leave your name and phone number so that Dancersworld can call you right back. Once you have left your message Dancersworld Customer Service will keep trying until they reach you.

Order by E-mail

Add up the cost of your purchases and add the cost of shipping and handling charges. Email your order with all the appropriate information included as to the method of payment to: rex@dancersworld.com  (or phone us 1300 656 657 ) with your credit card details. Be sure to include a phone number where you can be reached.

rex@dancersorld.com 

 
 

Shipping and Handling

Shipping/Handling charges for delivery inside Australia and outside Australia will be made at cost, and can be individually quoted. Dancersworld.com will quote you by email if you request it. International Shipments can be shipped by either Air Parcel Post or by EMS Courier or Federal Express. Air Parcel Post is far less expensive but also much slower than EMS or FEDEX. Freight charges with either carrier will vary by weight and destination plus a $8.00 handling fee.

Payment

Dancersworld.com accept Visa, Amex and MasterCard. BankChecks and money orders must be paid in U.S. dollars or Australian dollars only. Schools, libraries and universities may send a purchase order, after which Dancersworld.com will send a pro-forma invoice for you to pay. Orders cannot be shipped C.O.D. or on account.

Return Policy

All returns must be shipped to:

DancersWorld 
PO Box 458 Kensington Park, AUSTRALIA 5068.

If returning merchandise:

  1.  Dancersworld.com must be notified at the time you received the merchandise (within 2 days).
  2.  When Dancersworld are notified Dancersworld will give you a return authorization number. The item has to be returned within 10 days of the invoice date and in perfect condition. Write a note on the invoice with the reason for returning and include instructions telling Dancersworld what you would like done.
  3.  Absolutely no refunds or returns after two weeks.
  4.  There will be a 15% restocking fee on all returns.
  5.  No returns or refunds on special orders, videos, music, or tights.
  6.  Shoes can be exchanged for another size at no extra charge. Shoe boxes must not be damaged.
  7.  Videos, DVDs and CD's can be exchanged if damaged upon receipt for the same item only.
  8.  Flamenco dresses and skirts are special order items - absolutely no refunds. Only if in stock can it be exchanged for another size also in stock. Before any costume can be shipped, all the details need to be provided by the customer.
  9.  Shipping costs are not refundable. If there is an exchange, the customer pays for shipping.
  10.  Absolutely no refunds on special orders.


PRICING 
Prices are subject to change without notice due to currency fluctuations. Dancersworld.com will always try to keep them as low as possible... passing the savings on to you, our customers.

G.S.T 
All prices displayed are in Australian Dollars and include GST (10%). Overseas customers can request special GST free prices.

If you have questions, please call (+618) 7522 4424. Dancersworld.com will be glad to help you